Identity & AML
- Photo ID (passport or driving licence)
- Proof of address
- AML / KYC questionnaire
- Proof of source of funds where required
Accounting & bookkeeping
Onboard new accounting clients without chasing paperwork
Every new client needs the same onboarding pack: photo ID, proof of address, an AML check, a signed engagement letter and last year's accounts. ClientLoop sends that pack automatically, tracks what's outstanding, and reminds clients so you don't have to.
The problem
Onboarding is where new client work stalls
A new client says yes, and then onboarding drags for two weeks. You email for ID, they send it. You email for last year's accounts, they forget. You need an AML document and a signed engagement letter, and now you're tracking five half-finished onboardings in your head. The work you were hired to do hasn't started because the paperwork hasn't finished.
For a practice bringing on clients every month, this is dead time — and it's easy to miss a required AML or identity document when everything arrives piecemeal over email.
The workflow
How the collection process runs
Set it up once, then run the same collection flow for every client.
- 01Define your onboarding pack
Create a Template with everything a new client must provide — ID, proof of address, AML documents, prior-year accounts, a signed engagement letter, and access details.
- 02Send the client their workspace
ClientLoop creates a branded, secure workspace with an invite link. The client sees a clear checklist under your firm’s name.
- 03Client completes the pack
They upload documents, sign what needs signing and fill in short forms — all in one place, at their own pace.
- 04Reminders handle the follow-up
Outstanding items trigger automatic reminders, so incomplete onboardings don’t sit forgotten.
- 05Review and start the engagement
Check each item, confirm the AML and identity documents are in order, approve, and begin the actual work.
What you collect
Documents commonly collected
Engagement
- Signed engagement letter
- Authority to act / 64-8 agent authorisation
- Company details (UTR, company number)
- VAT registration details
Financial handover
- Prior-year accounts
- Last tax return
- Bookkeeping / accounting software access
- Bank statements or feeds
The solution
How ClientLoop helps
Different packs for different clients
Build separate Templates for a sole trader, a limited company and a high-risk client, then pick the right one per engagement.
AML documents in one structured flow
Collect identity verification, address proof and AML questionnaires together, so nothing required for compliance slips through.
Forms and files together
Some onboarding items are questions, others are uploads. ClientLoop handles both in a single client workspace.
See every onboarding at a glance
The dashboard shows which new clients are complete, which are outstanding, and which have stalled.
Reminders instead of nagging
ClientLoop chases incomplete onboardings automatically so you’re not sending the same follow-up email twice a week.
Trigger from your practice CRM
When a new client is added to your system, the onboarding pack can be sent automatically via the API.
Automation
Automation examples
Connect ClientLoop to the tools you already use via the API, webhooks, Zapier or n8n.
New client in your CRM → pack sent
When a client is created in your practice management tool, call the ClientLoop API to trigger the onboarding Template automatically.
Onboarding complete → notify the team
A webhook fires the moment a client finishes, so the assigned accountant is notified in Slack or email that the engagement can begin.
Completion → create the job
Use Zapier or n8n to open the first job or task in your workflow tool as soon as onboarding is done.
Example workflow
From signed client to a ready-to-start engagement
New client addedIn your CRM
Onboarding pack sentID, AML, accounts
Workspace openedSecure invite link
Documents uploadedFiles + signed letter
Reviewed & approvedAML checks confirmed
Engagement startsWork can begin
Turn a two-week onboarding into a two-click one
Build your onboarding pack once and let ClientLoop collect ID, AML documents, accounts and signed letters from every new client — so you start the real work sooner.
FAQ
Common questions
Can I have different onboarding packs for sole traders and companies?
Yes. Create a Template for each client type and select the right one per engagement — a simpler pack for individuals and a fuller one for companies or higher-risk clients.
Does ClientLoop help with AML and identity documents?
It gives you one structured flow to collect identity verification, proof of address and AML questionnaires together, so the documents you need for compliance are gathered in one place. ClientLoop is a collection tool, not an AML verification service.
Can clients sign the engagement letter here?
You can include signed documents and agreements in the same workflow, so the engagement letter is collected alongside the rest of the onboarding pack.
Can I send the onboarding pack automatically when I win a client?
Yes. When a new client is created in your CRM, your system can call the ClientLoop API to trigger the onboarding Template without anyone opening the dashboard.
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